Agent FAQs

What happens if I do not meet sales expectations?
We will work with you to help achieve your goals. Remember, training is important and we will help you with your development.

What is a typical close ratio?
Our typical close ratio is 15%-20%.

What is the average sales person making?
An average sales person should earn $1,000 per week, or just a little over $50,000 per year. It depends on if you run all of the appointments you are given and willing to ask for referrals. We have some sales people on pace to make over $100,000 per year, and some that are on pace to make $30,000 per year. The average is $50,000.

What is my territory?
The good news is you do not have a set territory.

How do you know I can do well in my area?
There are several trends that create are promoting growth in our industry. First, society is using credit cards more and cash less often. Second, merchants are confused by their existing charges and can't get a straight answer from their current relationship. Third, the Canadian market has been dominated by a small handful of banks until recently. These recent changes are increasing competition and creating better rates for merchant accounts.

How long has Quantum been around?
Quantum Merchant Services was started in 2010 to serve the Canadian market. Quantum is a division of American Bancard. American Bancard is an Inc 500 company and has been in the merchant processing industry for over 10 years.

What is different about your company?

• Credibility: Our relationship with First Data and being a division of American Bancard gives us the scale to effectively service and cover all of Canada.
• Transparency: We have no hidden fees, teaser rates, and completely disclose all fees in an open, transparent manner.
• Solutions: We have a solution for every possible business that wants to accept credit cards.
• Pricing: Our pricing structure allows us to guarantee the best rates in the industry.

Why are there so many payment processing companies and so many recruiting sales representatives?
This is a huge and consistently growing industry. The industry is $3 trillion in size today and growing at a rate of 12% per year. Any time you have that kind of growth, there is going to be competition. It does not mean that we can't be successful, in fact, just the opposite.

Why would someone switch to Quantum Processing?
They can save money and understand their merchant account expenses better.

When and how do I get paid? Residuals?
Commissions are paid every Monday for transactions funded the week before. Residuals are paid monthly 5 weeks after the close of the processing month.

Are there chargebacks on any commissions paid?
There are no chargebacks. Once an account is activated, then you do not get any chargebacks for that account.

How much can I make doing this?
It depends on the individual. An average sales person should earn $1,000 per week, or just a little over $50,000 per year. It depends on if you run all of the appointments you are given and willing to ask for referrals. We have some sales people on pace to make over $100,000 per year, and some that are on pace to make $30,000 per year. The average is $50,000.

Can I work for my other company as well as yours?
As long as it's not with another payment processing company and it does not interfere with your schedule.

What are the opportunities for advancement?
Once you prove you are successful in the field, then you can interview for positions here at corporate, if that is an avenue you would like to pursue.

How many other sales people are in my area?
Each area is different, but we never put more sales people in an area than we can support with between 2 and 4 appointments each day.

Can I do this part-time?
Yes - but the more effort you put in, the more money you can make.

What is the dress attire?
The dress code is business casual

How do I get trained?
There are four steps to the initial training:

1. Online, interactive training based on years of knowing what is important.
2. A call with the head of the Sales Dept. to go through a number of important topics.
3. A call to go over the sales process and what you need to do after you are trained.
4. You will be selling within one week of your first call to Quantum!

Will there be ongoing training?
Absolutely - By no means is your training over once you finish the initial training. You will have continued training with your Sales Manager. Your Sales Manager will have one-on-one training with you, and you will have a group conference call with your team weekly. Everyone learns at a different pace, so your Sales Manager will dictate how much time is needed with continued training. Your Sales Manager is responsible for your continued development.

How knowledgeable are the merchants when it comes to payment processing?
They are not very knowledgeable. Ninety-percent of the merchants have no idea what they are paying with their current processor or how certain peripherals (PIN-based debit, checks, receipt capture, and gift cards) can enhance their business. We will give you the tools and knowledge to help educate the merchant.