First Data

Video Transcription

Good day. Thank you for taking some moments out of your day to watch this video. My name is Matt Crawford with Quantum Merchant Services. And I'm going to take a few minutes to talk about First Data, who they are, how they reach the marketplace and Quantum's very unique relationship with them.

First Data is one of the world's largest processing credit card transactions. Chances are that if you've done a credit card transaction in the US First Data has handled the behind the scenes credit transactions. In the US, they are also on the issuing side of the business so that is the card you and I are carrying around in our wallets.

In Canada, First Data is not that well-known. There are not that well-known because they have taken a different strategy going to market. For the longest time, they went to market under the TD Merchant Services banner and simply acted as the sales force for TD Merchant Services. Now the relationship was a little more complex and a little more involved in that but for all intensive purposes First Data hid behind or used TD Brand to go into market. Recently, First Data decided to go to market under its own brand name. You may have been solicited by a First Data sales person to bring your business over to First Data.

The other very unique way First Data goes into market in the Canadian space is through its independent partner channel. So what first data has chosen to do is partner up with sales person organizations like Quantum Merchant Services. It's a very fruitful partnership for both parties. Quantum Merchant Services handles the selling, handles some of the after market or after sales customer support while relying on First Data to do all the heavy lifting out of the relationship. By that I mean First Data is able to use its scale to do terminal deployments. First Data is able to use its scale in Canada to manage rifts. We also rely on First Data to provide 24/7 customer service support. In relation to Quantum Merchant Services, you really get the best of two worlds. You get a huge global entity of scale laboring to the market, meaning lower prices coupled with a polished yet aggressive sales force in Quantum Merchant Services. You get the best of a small boutique firm, if you will, with Quantum with the larger more established firm First Data. So it's really the best of both worlds. As a merchant, you only stand to benefit from this relationship.

Thank you.